xxi, 407 pages : illustrations ; 25 cm.
HD30.3 .S373 2002
"New and revised."
Bibliography, etc. Note
Includes bibliographical references (p. 385-389) and index.
Formatted Contents Note
Pt. 1. How facilitation helps groups Skilled facilitator approach What makes work groups effective? Facilitator and other facilitative roles Pt. 2. Diagnosing behavior in groups Understanding the theories that guide our actions Ground rules for effective groups Diagnosing behaviors that enhance or hinder group effectiveness Pt. 3. Intervening in groups Deciding whether, how, and why to intervene How to intervene Using the ground rules to intervene Using the skilled facilitator approach with other processes Beginning and ending meetings Dealing with emotions Pt. 4. Agreeing to work together Contracting: deciding whether and how to work together Working with another facilitator Pt. 5. Using facilitative skills in your own organization Serving as facilitator in your own organization Facilitative leader.