xxi, 287 pages : illustrations ; 24 cm
R729.8 .T6 2000
Bibliography, etc. Note
Includes bibliographical references and index.
Formatted Contents Note
A comprehensive approach to improving patient safety Errors in health care : a leading cause of death and injury Why do errors happen? Building leadership and knowledge for patient safety Error reporting systems Protecting voluntary reporting systems from legal discovery Setting performance standards and expectations for patient safety Creating safety systems in health care organizations.