Bibliography, etc. Note
Includes bibliographical references and index.
Formatted Contents Note
The nature of process innovation Selecting processes for innovation Information technology as an enabler of process innovation Processes and information Organizational and human resource enablers of process change Creating a process vision Understanding and improving existing processes Designing and implementing the new process and organization Process innovation and the management of organizational change Implementing process innovation with information technology Product and service development and delivery processes Customer-facing processes Management processes Summary and conclusions Appendix A: Companies involved in the research Appendix B: The origins of process innovation.